Frequently Asked Questions


The Basics


Garments


Shipment & Payment


Website Access


Etcetera



The Basics

What is GB Outlet?
GB Outlet is a great place to get deeply discounted items that have been removed from circulation. Learn more about how it works.

What is GB Marketplace?
The GB Marketplace section is where you can buy brand new items that we’ve selected from our partners, exclusively for you. Here you’ll find inventory that Gwynnie Bee does not rent, but we know our members want. Learn more about how it works.

How do I check to see if an item is available in GB Outlet or GB Marketplace?
You can search for items by clothing categories or collections in GB Outlet or by exploring the new items added in GB Marketplace. See something you want? Select your size and add it to your cart. Want to find an item you’ve previously worn and loved? View your closet history at closet.gwynniebee.com.

How often are items added to GB Outlet?
We update items in GB Outlet weekly. Supplies are limited, so check back often. There’s always something new to see! Keep an eye out for our weekly “Fresh Picks” email from GB SHOP.

Garments

Why are only certain Gwynnie Bee items available in GB Outlet?
GB Outlet contains garments that we have selected from our Closet business – not all Closet styles make it to our Shop site for sale. We only make styles available if the inventory meets our rigorous inspection requirements and are in great shape (after they have undergone our usual cleaning processes). Items that are damaged or worn out from the rental process are retired from our collection, rather than being sold.

Have the clothes in GB Outlet ever been worn?
Yes, like other Gwynnie Bee items, our members have worn these clothes. Before being sold in GB Outlet, items are thoroughly cleaned and rigorously inspected.

Have GB Marketplace items ever been worn?
No, GB Marketplace inventory has never been worn. Each item is brand new and ships directly from our partners.

Are Collections in GB Outlet and GB Marketplace discounted from the original retail price?
All items in GB Outlet are discounted off the original retail price. (It’s one of the many perks of a Gwynnie Bee membership!)
In our GB Marketplace Collection, items are not typically discounted and are sold through our brand partners at regular retail prices. From time to time, we may run promotions on the GB Marketplace Collection, where items will be discounted from the original retail price.

I found an item in GB Outlet that I want to purchase, but it’s sold out or is not offered in my size. Will it become available in the future?
Unfortunately, no. There are limited quantities of each style, so once it is sold out, it is no longer available. Keep checking back frequently—at Gwynnie Bee, we’re constantly sourcing the best plus size clothing in a variety of colors, styles, and sizes. New sizes and variations may become available again in future releases.

Do you accept exchanges?
No, we do not accept exchanges on any items in GB Outlet. Everything sold in GB Outlet is final sale.
For GB Marketplace items, we don’t accept exchanges either. For items in this Collection, a new order must be placed and the existing order returned and refunded.

Can I return an item I purchased if I end up not liking it?
All GB Outlet sales are final. Please carefully review the color and size of the item before you decide to purchase it.
We currently offer free returns on items in the GB Marketplace Collection. Simply use the pre¬paid return label that will be included with your shipment. Merchandise must be in new, original and resalable condition. Items must be returned within 30 days from the shipping date on the packing slip. Returned merchandise that meets these criteria will be refunded in full. If an item is eligible for return, it will be mentioned on the product page.

Can I buy multiple copies of an item?
Sure!

Shipment & Payment

How long will it take to receive my item(s)? Can I pay for expedited shipping?
We currently do not offer expedited shipping. Orders will be processed between one and three business days. GB Outlet items will be included in your next rental shipment. Items from GB Marketplace ship directly from our brand partners so they will arrive separately from both your Gwynnie Bee subscription and GB Outlet orders.

Can I use a different card than the one on my Gwynnie Bee account?
Yes, you may add a second credit card or debit card. We accept MasterCard, Visa, Discover, and American Express. You may also use GB Shop gift cards.

I know I can’t use a prepaid card for my Gwynnie Bee subscription. Can I use one to purchase items?
Yes. Unlike your Gwynnie Bee subscription, GB SHOP allows pre-paid cards to be used.

Do you offer price adjustments?
We will honor price adjustments if an eligible GB Outlet purchase was made within 24 hours prior to a sale or promotion. However we do not offer price adjustments for items in our GB Marketplace Collection. Offer subject to change.

Can I get an extra discount?
Make sure to subscribe to our weekly emails. We regularly offer extra discount promotions in GB Outlet Collections.
In our GB Marketplace Collection, items are not typically discounted and are sold through our brand partners at regular retail prices. From time to time, we may run promotions on the GB Marketplace Collection, where items will be discounted from the original retail price.

Can I use more than one discount code in a GB Outlet order?
No, each GB Outlet order is only eligible for one discount code. Codes cannot be stacked or combined. The same is true in the GB Marketplace Collection.

Website Access

Do all GB members have access to the GB Outlet and GB Marketplace Collections?
GB Outlet and the GB Marketplace Collection are exclusive, members-only benefits that are only offered to Gwynnie Bee subscribers. They’re two of the many perks of a Gwynnie Bee membership. Access is restricted to members in good standing.

Can non-GB members purchase items in GB Outlet and GB Marketplace?
No, the ability to purchase garments is only available to members in good standing.

If I cancel my membership, can I still purchase garments from GB Marketplace and GB Outlet?
No, the ability to purchase garments is only available to paid members in good standing.

What happens if I cancel my GB membership before my purchased GB Marketplace or GB Outlet item is shipped out?
Any purchases of items in GB Outlet will automatically be cancelled and you will receive a full refund for this item. Any orders placed for items in GB Marketplace will still be shipped to you, but you will not be able to place any future orders.

Etcetera

Do you have other questions?
Email us at shop@gwynniebee.com.